Monitoring

Monitoring is an area that is overlooked by many organisations and is often not considered important. Experience shows that with continuous monitoring, system uptime and reliability are improved and issues can be detected and resolved before they become critical. This reduces downtime and frustration levels for users significantly. The cost of monitoring is therefore justifiable and should not be overlooked, there are major business efficiencies to be gained from effective monitoring of infrastructure.

The ability to recover quickly from a disaster is critical to any organisation serious about productivity. With this in mind it is essential to know that backups and other disaster recovery systems are operating correctly. This is achieved by documented and methodical routine monitoring systems.

passionIT offers a service where the status of network devices is continually monitored while the monitoring engineers routinely logon to monitor some parameters that are not covered in the automated service, such as the back-up logs. Any abnormal conditions are immediately escalated to the Team Leaders for attention.